Terms and Conditions – The Office Shop Kandy

Last Updated: April 4, 2026

1. General Conditions

By using https://theofficeshop.lk, you agree to these terms. We provide e-commerce services for the sale of printers, copiers, and related office supplies.

2. Payments & Security

All payments are processed through encrypted, secure payment gateways. The Office Shop Kandy does not store your credit/debit card numbers. Ensure you provide accurate billing information to avoid order cancellation.

3. Return & Refund Policy (The “7-Day” Rule)

• 7-Day Window: You are eligible for a return or exchange within 7 days of delivery only if the item is physically damaged upon arrival, is non-functional (Dead on Arrival), or the wrong model was sent.
• Strict “No Change of Mind” Policy: We do not accept returns, refunds, or exchanges if you change your mind, find a cheaper price elsewhere, or decide the model is not what you wanted after the purchase.
• Condition of Goods: Returns will only be accepted if the item is in its original, unopened, and sealed packaging. Once the factory seal is broken or toner/ink has been installed, the item cannot be returned for a refund.

4. Warranty Support

Printers and copiers are covered by their respective manufacturer warranties. While we assist in the process, the final decision on warranty repairs rests with the brand’s authorized service center.

5. Shipping & Delivery

We aim to deliver within [Insert Days, e.g., 3-5] working days across Sri Lanka. Delays caused by third-party couriers are beyond our direct control, but we will assist in tracking your order.

6. Limitation of Liability

The Office Shop Kandy is not liable for any loss of data or business interruption resulting from the use or failure of any equipment purchased through our site.